Our credit control service works as an extension of your business. Whilst removing the administrative burden we allow you to retain control and visibility of the process. We can provide varying degrees of service. Whether it be a temporary service providing cover for absence or maternity leave, a partial outsourcing service to support the internal credit control department, or a complete outsourced service to become your credit control function. Our services are tailored to the individual needs of each customer, but generally our service is designed to achieve the following objectives:
- Invoices paid more quickly
- Improve cash-flow
- Reduce risk of bad debt
- Improve customer relationships
- Improve management information
- Flexible capacity to meet the changing demands
We work with our clients to agree details of the service they require as no two customers are the same. Our credit control service is based around the individual needs of each customer. Clients often have peaks and troughs in service demand, so we offer flexible capacity to meet the changing workload.
Most of our clients prefer the credit control service to be transparent to their customers. We can offer a dedicated phone line for each of our clients (with the clients own local dialling code) and will make and answer all calls using the client’s company name. This extends to use of our client’s email address for electronic correspondence and letterhead for Final Demands. We appear to be a part of your organisation and provide a professional and courteous service to your customer, protecting your image and the relationship with your customers.
We can also provide a full credit checking service by using a reputable credit checking agency. We will provide an in-depth report on your future or current customers, allowing you to make an informed decision.