Are you too busy to answer a call? Do you ever miss a call because you are with a customer? Do you lose out on business because the caller didn’t leave a message?
We offer a personal touch with staff that are passionate about the companies they work for as it is vital to understand the importance of being the first point of contact for your business. We are are not a call centre and therefore we can offer the personal touch, because we have time to talk and learn about your clients requirements. We build a relationship with them and we do this because we genuinely care.
We have the capability and confidence to offer a first class and personal service to each and every caller in any situation. Whilst using seamless technology, provided by a highly reputable company we operate a VOIP system where we can handle your calls as if we were in your office. We will build relationships with you and your clients, ensuring that we understand your needs and can adapt accordingly to offer a consistent first class service.
We ensure that all of your business calls are answered in your company name and managed with the respect and urgency they deserve. You will be informed of your calls instantly either by text, email or SMS. Our online password-controlled system allows you to look back at your call history if you wish to. Each month we will provide you with call statistics. Calls can also be transferred to your specified number if you wish.
Because we work as part of your team we do not dedicate one person to your account.
We all prefer to do business with a person rather than a voicemail, so our team are dedicated to being articulate, eloquent and we really care about you and your calls.
- We provide you with a team who knows you, your business and your callers well
- We prepare a dedicated message that includes, who they are, what they want and their contact details
- You have the option of us taking a message or transferring the call
- Messages are sent via text, email or SMS
- 24/7 online personal login – allowing you to track your calls at any time
- Personalised voicemail for out of hours
- A receptionist when you need it but without the overhead
- Support for holidays, lunch, when you are in a meeting or you just can’t answer the telephone
- Appointments taken or cancelled from your diary
- We offer different diary options, or we work can with your current provider
We currently represent sectors including finance, law, building services, training, franchises, marketing, car dealers, landscape gardeners, paving and driveway contractors, and many others.
We understand that It’s your business, your livelihood, and your passion. We know how important your customers are and we treat them as such.
When you decided to work with VOS you don’t just employ an individual you employ the whole team.